MULLIE + PayPal Protection

Our marketplace is 100% safe for buyers & sellers.

If anything goes wrong, every transaction conducted through MULLIE with PayPal is eligible for a full refund.

Our priority within the marketplace is to make sure the community stays safe. Therefore, we offer you MULLIE + PayPal protection just in case anything goes wrong with your transaction.  The 5% fee that is covered by the seller enables us to keep the community protected and ultimately improve the experience for you.

  BUYER PROTECTION  

How it works. . .

BUYERS MUST follow these guidelines in order to be eligible for PayPal Buyer Protection:

  • Complete the transaction on MULLIE (not offsite)

  • Use your registered PayPal account (not guest checkout)

  • Provide a PayPal Confirmed Shipping Address

  • Report the issue to MULLIE within 90 days.

  • File the appropriate claim within 180 days of the transaction

  • Do not close the claim until you confirm that the case is resolved

  • See more at PayPal Buyer Protection

PayPal Buyer Protection

If you do not receive your purchase or receive an item that is significantly different from the listing, contact PayPal support immediately to begin the process of receiving a full refund (including shipping costs) via PayPal.

 What IS covered  

  • Item not delivered

  • Item not as described

  • Inauthentic item

  • Purchased 3 items, but received 2

  • Item was damaged during shipping

  • Item is missing major parts (that the seller didn’t report)

 What's NOT covered​  

  • Transactions completed off of MULLIE

    • ie. PayPal gifts, Venmo, in person transactions, trades, etc.

  • Items purchased through PayPal Guest Checkout

  • Items that don't fit

  • Items you decided you no longer want after purchasing

  • Claims that are closed prematurely or filed incorrectly

  • Items reported after 90 days

  SELLER PROTECTION  

How it works. . .

SELLERS MUST follow these guidelines in order to be eligible for PayPal Seller Protection:

  • Complete the transaction on MULLIE (not offsite)

  • Ship the item with a tracking number

    • For items over $750, get signature confirmation

  • Ship to the confirmed address on the Transaction Details page

  • Report the issue within 90 days

  • See more at PayPal Buyer Protection

PayPal Seller Protection

If a buyer opens a PayPal claim on an item you sold on MULLIE, you can defend your claim with records: photos, receipts, shipping tracking, etc. PayPal will review your claim and can reimburse you for the full cost of the item plus shipping costs.

 What IS covered  

  • Buyer chargebacks: files an unauthorized payment claim with their payment provider

  • Buyer claims the item was not received but your shipment has been marked as delivered

  • Buyer claims the item is not as described but is

  • Buyer claims the item is inauthentic but the item is authentic

 What's NOT covered  

  • Transactions completed off of MULLIE

    • Ex.) PayPal gifts, Venmo, in person transactions, trades, etc.

  • Items shipped without full online tracking

    • eg. USPS First Class International

  • Items reported after 90 days

For more information, please check out PayPal’s “Seller Protection for Merchants” HERE.

Help with a Refund?

If any of the above happen, then please send support a message by emailing help@MULLIEgolf.com, please specify what the issue is, so our team can help you out asap. We'll then take you through the process of getting a refund and will be there for you if you have any questions or just want to talk things through. 

 

Things to Look Out For

A common way for scammers to operate is to offer a lower price to entice users to complete the transaction off of MULLIE. People who attempt to conduct transactions off of MULLIE are almost always scammers. Any transactions that are completed off of MULLIE may not be eligible for PayPal protection. For your safety, our team of moderators are monitoring fake listings and suspicious activity 24/7 to ensure all transactions are done safely through the MULLIE checkout. So make sure to always complete your transaction through the checkout, to stay protected!

Also, make sure to ship the item to the address that is specified by the buyer on the order summary page!